ph978 Privacy Policy – How Your Personal Data Is Handled

When you register on ph978, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number and preferred payment method. We also collect information generated by your use of the platform, such as login timestamps, game activity records, transaction history and device identifiers. This usage data helps us maintain account security, detect unusual activity and improve the overall experience for Filipino players. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service quality. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification under Philippine regulations.

Cookies and similar tracking technologies are used on ph978 to keep your session active, remember your preferences and understand how players navigate the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform function. We do not use cookies to serve third-party advertising or to track your activity on other websites. All data collected is stored securely and accessed only by authorised personnel who need it to operate and maintain the platform. For questions about specific data points we hold about you, please refer to the FAQ page for guidance on submitting a data access request.

The personal data we collect is used primarily to operate your ph978 account, process deposits and withdrawals in Philippine pesos, and ensure that your gaming activity complies with our Terms and Conditions. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts and updates to our platform policies. Identity and age verification checks are carried out using the information you provide to ensure that all registered players meet the minimum age requirement of 21 years old as required under Philippine law. We may also use aggregated, anonymised usage data to analyse platform performance and make improvements to the games and features available on ph978. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review.

ph978 does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary and under strict confidentiality agreements. If we are required by Philippine law or a regulatory authority to disclose your information, we will comply with that obligation and, where legally permitted, notify you that such a disclosure has been made. We may also share data within our corporate group for internal administrative purposes, always subject to the same data protection standards described in this policy. Your data is never shared with unrelated third parties for their own marketing use.

As a registered player on ph978, you have the right to request access to the personal data we hold about you at any time, and we will provide a copy of that information within a reasonable timeframe. You also have the right to request corrections if any of your personal details are inaccurate or out of date, and we will update our records promptly upon verification of your identity. If you wish to have your account and associated personal data deleted, you may submit a closure request through our support channels as described on the FAQ page, subject to any legal retention obligations that may apply under Philippine regulations. You have the right to object to certain types of data processing, including the use of your information for platform analytics, and we will honour such requests where they do not conflict with our legal or contractual obligations. All data rights requests are handled by our team in good faith and without any negative impact on your account standing.

If you believe that ph978 has not handled your personal data in accordance with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We encourage you to contact us first so we can attempt to resolve the matter directly and promptly. ph978 takes all data-related complaints seriously and will investigate each one thoroughly before providing a written response. We are committed to maintaining the trust of every Filipino player who chooses to use our platform, and transparent data handling is a core part of that commitment. For a full list of your rights and the process for exercising them, please visit the FAQ page where our support team can guide you through the steps.

ph978 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction, including encrypted data transmission and secure server infrastructure. Access to personal data within our organisation is restricted to staff members who require it to perform their specific roles, and all such personnel are bound by confidentiality obligations. We regularly review our security practices to ensure they remain appropriate for the type and volume of data we process on behalf of Filipino players. In the event of a data breach that poses a risk to your rights or interests, ph978 will notify affected players and the relevant Philippine regulatory authority in accordance with applicable law. You can help protect your own account by using a strong, unique password and logging out fully after each session, particularly when using a shared or public device.

Personal data is retained for as long as your account remains active and for a further period as required by Philippine law or our internal compliance obligations — typically to support financial record-keeping, dispute resolution and regulatory audits. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. Transaction records and identity verification documents may be retained for longer periods where required by anti-money laundering regulations applicable in the Philippines. If you close your account, we will begin the data deletion process in accordance with our retention schedule and confirm completion upon request. For specific questions about how long particular categories of data are kept, please refer to the FAQ page.